Draft one is able to answer FAQ conversationally and get through a request to speak with a Patient Coordinator, or book appointment on their own with Dr. Geach calendar. Both if not an emergency, then they are directed to dial 911. Implementation is not agressive with collecting personal (PII) until there are reqeust for contact. I beleive it provides for a deeper expeience on average and less early abandonment. 27 steps in the full conversation journey possible, final number in UX depends on answer logiic used....could be +/-.

• Greater reange of FAQ and information sharing
• Provides more specifics about subcategory procedures eg Restorative Dentistry (Full-Mouth Reconstruction, dental implants...).
• Poorly written phone numbers are auto corrected or re-requested, the current solution of Dr. G gets miffed at these "invalid" entries.
• Less mchanical and more visually appealing.
• Video content from new YouTube channel sourced and purposed.

Video triggers are located at:

• Intro (virtual office walk-through)
• Full Mouth Recostruction
• Dental Implants
• Dental Crowns
• Smile Makeovers
• Checkups & Cleanings

• "Where can I find pricing, especially for hygenic procedures?"
• "Hygenisist or Doctor calendars, calls appointments available?"
• "When was your last visit to the dentist or last cleaning?"
• What about "tips and remedies?"
• Any offers or partners they use as referrals and its commerce?
• Special services for kids, and special skills with adolecents?
• Any "dental tips and remedies" content from Dr. G?

• She has "last name" answer for humor
• She has "are you human" answer for humor
• She will handle any obcenities or cursing words
• Her tone is currently "Professional+Trustworthy"
• While prompt-engineers working, on models there may be response delays in UX. After any tuning, delays will subside.